Terms and Conditions of use

1. Introduction

1.1 These terms and conditions shall govern your use of our website.

1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.

1.4 You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

1.5 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

2. Conditions of Hire

2.1. When the hirer receives their hire contract it is the hirers responsibility to check the details of the contract especially the dates of hire, collection or delivery address and any related information, details of your vehicle and the equipment you have hired.

2.2. The hirer accepts full personal liability for the equipment from the time he\she receives it from a member of the Company’s staff or agents, until it is returned to the Company at the end of the hire period,

2.3 “The company accepts that in the case of fair, wear and tear to the equipment then the hirer will not be charged for the replacement cost.”

2.4 The hirer shall not remove any labels from and interfere with the equipment, their working mechanisms or any part of them and shall take reasonable care of the equipment whilst on hire.

2.5 The hirer will take adequate and proper measurers to protect the equipment from theft, damage and or risks such as adverse weather.

2.6 Where the hirer chooses a roof box only hire, it is solely the hirers responsibility to ensure our roof box or cycle carrier will fit onto the hirers personal roof bars. If the roof box or cycle carrier and roof bars are not compatible it is the hirers responsibility to cover any and all costs.

3. Replacement Costs

The Company reserves the right to charge the hirer the full replacement cost of such equipment in the event that it becomes damaged, lost or stolen during the period of hire, or until it has been returned to the Company. In the first instance if, possible, we will only charge for the replacement parts and labour to repair the damage. Roof box and bars will be charged at the current market price. Lost Keys Chargeable at £20 per key. Broken Key in Box/ Rack £50.

4. Delivery of Equipment

4.1 The hirer or his/her agent will sign a receipt for the equipment on collection. By signing the hirer acknowledges that they have inspected the equipment & confirms it is the equipment ordered and it is is in satisfactory working order and condition.

4.2 Where the company delivers the equipment to the hirer, the agreed delivery & collection date are printed on the contract unless they are the same as the hire dates.

4.3 It is not possible for the hirer to request an exact time of delivery/collection, instead a two-hour time slot will be sent to the hirer by text, email or phone call approximately 24 to 48 hours prior to the agreed delivery/collection day.

4.4 If the hirer is not at their location between these times the company reserves the right to charge a second delivery / collection cost.

4.5 As the delivery/collection route is based on numerous deliveries, time constraints and a circular route, the company reserves the right to refuse to alter the route once the hirer has been notified of their time allocation.

4.6 The company cannot fit equipment on red routes or main Carriageways.

4.7 The company must have access to be able to park their vehicle close to the vehicle the equipment is being fitted to. ie not more than 25 Metres away.

4.8 The Hirer will be responsible to pay for any parking fee for the company’s vehicle if it is so required to be able to fit the equipment to your vehicle.

5. Cancellations

If the booking was made by Telephone or the Internet then the Hirer may cancel the contract up to seven days after the contract was made provided the hire is not within seven days of the booking. The cancellation must be in writing and sent by post, fax or e-mail to the Company. After such time the hirer will not be eligible to a refund.

6. Returning Equipment Late

If the equipment is returned after the OFF-hire date printed on the contract, the Company reserves the right to charge the hirer at the daily rate of hire for each day the equipment is late up to the replacement cost of the equipment, as specified in paragraph “4” above, together with any legal fees or associated recovery costs.

7. Product Alternatives

It is possible that the equipment which you have pre-booked may have been lost or damaged by the previous hirer. In this event, the Company will use every endeavour to provide the Hirer with equipment of at least the same quality & value as that ordered by the Hirer although this cannot be guaranteed. Should the Hirer not wish to take the alternative equipment offered, he/she will be entitled to a full refund in respect of the missing equipment. However, the Company accepts no further liability.

8. Returning Equipment Late. 

Where the Hirer does not return the equipment at the end of the hire period, the Company reserves the right to charge the Hirer at the 1-7 day rate. The amount repayable will accrue up to the replacement cost of the equipment, as specified in paragraph “2” above, together with any legal fees or associated recovery costs.

9. Deposits

The company will charge each roofbox Hirer a minimum of £100 Deposit as a returnable security deposit. The Company also reserves the right to demand a deposit from any Hirer at any time up to and including the Hirer collecting the equipment from the Company. The amount of such deposit is to be at the absolute discretion of the Company.

The Company reserves the right to refuse to hire equipment to any client with whom it does not wish to enter into a contractual relationship. The Company reserves the right to cancel a contract at any time & without notice, whereupon it will refund to the Hirer any monies paid. Following such a refund, no further liability will exist between the Hirer & the Company.